Shipping Policy

Shipping Policy

Last updated: 6 September 2026

Every order ships from the United States, tracked door to door. Here is exactly what to expect.

The short version

  • Orders are processed in 1–2 business days, then tracked delivery runs 5–9 business days.
  • Free shipping on orders over $70. Below that, a flat $8 shipping rate applies.
  • You get a tracking number by email the moment your label is scanned.
  • We currently ship within the United States only.

Processing time

Every order is checked, packed and handed to the carrier within 1–2 business days of being placed. Orders placed on a weekend or a US public holiday are processed the next business day. You will get a shipping confirmation email with your tracking number as soon as the label is created.

Transit time

Once scanned by the carrier, tracked delivery takes 5–9 business days. That is time in transit only, on top of the 1–2 day processing window above — so plan on roughly one to two weeks from order to doorstep.

Shipping cost

Shipping is free on orders over $70. Orders under that amount ship for a flat $8, calculated automatically at checkout — no weight or destination surprises.

Tracking your order

You will receive a tracking link by email the moment your order ships. The same tracking is available anytime from your account order history. If a tracking number has not moved in several days, email us and we will look into it before you have to ask twice.

Plug type for dual-voltage devices

The facial steamer, the hair dryer and the Starter Ritual Set ship in EU, UK or US plug versions — pick yours on the product page before you add it to your cart. Everything else in the catalogue is USB-rechargeable or battery-powered and works anywhere.

Where we ship

We currently ship within the United States only. If you are ordering from outside the US, please email support@bloomfacestudio.com before placing an order and we will tell you honestly whether we can get it to you.

Lost, delayed or damaged in transit

If your order arrives damaged, or tracking shows it delivered but it never arrived, email support@bloomfacestudio.com with your order number. We will work with the carrier on your behalf and get you a replacement or a refund — you will not be left chasing a shipping carrier on your own.

Changing an address or cancelling

Email us as soon as possible after ordering. We can usually change an address or cancel an order free of charge right up until it ships; once it has shipped, please refer to our Refund Policy.

Questions

Email support@bloomfacestudio.com. We answer within one business day.